Returns and Refund Policy
At Coco Tribe, we are committed to providing you with high-quality, eco-friendly products. If you are not entirely satisfied with your purchase, we are here to help. Please read our returns and refund policy carefully.
Returns
- Eligibility: Returns are accepted within 14 days of the delivery date.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Non-returnable items: Certain items, such as custom or personalized products, are not eligible for return unless they arrive damaged or defective.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
How to Return an Item
- Contact Us: Email us at info@cocotribe.co.uk with your order number and details about the product you wish to return.
- Pack the Item: Securely pack the item in its original packaging to prevent damage during transit.
- Ship the Item: Send the item to our returns address, which will be provided upon contacting us.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.
Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs unless the item is damaged or defective.
- Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our returns and refund policy, please feel free to reach out to us at info@cocotribe.co.uk
Thank you for choosing Coco Tribe. We appreciate your support in promoting eco-friendly and sustainable living!
